Answers to common questions about orders, shipping and returns at Simuya.
1. How long does delivery take?
Handling time is 1–2 business days and transit time is 6–8 business days, for an estimated total of 7–10 business days. Full details are in the Shipping Policy.
2. Is shipping free?
Yes. Every order within the United States ships free, with no minimum purchase.
3. Where is Simuya located?
Simuya is an online lighting store based in the United States, shipping to addresses throughout the United States.
4. What happens if an item arrives damaged or defective?
Email info@simuya.com within 7 days of delivery with the order number and photos. Simuya sends a replacement or issues a full refund at no cost. See the Return and Refund Policy.
5. Can an order be cancelled?
Yes, within 24 hours of placing it. Email info@simuya.com with the order number as soon as possible.
6. What is the return policy?
Items can be returned within 30 days of delivery if unused and in original packaging. The full process is in the Return and Refund Policy.
7. When are refunds issued?
Returns are inspected within 3 business days of arrival. Approved refunds are issued to the original payment method within 7 business days.
8. How can Simuya customer service be reached?
Through the Contact Us page, or by email at info@simuya.com.
9. Does Simuya ship internationally?
Not at this time. Shipping is available within the United States only.
10. Is there a physical store?
No. Simuya operates online only.
11. Are bulk orders available?
Yes. Email info@simuya.com for bulk order pricing and details.
12. How do exchanges work?
Exchanges for a different size of the same product are accepted within 30 days of delivery. Email customer service to arrange it; details are in the Return and Refund Policy.
13. How can an order be tracked?
Once an order ships, a tracking number is emailed. Shipments can be followed on the Order Tracking Page.
Contact Information
Store Address: 10308 4th Avenue South, Minneapolis, Minnesota 55420, United States
Store Email: info@simuya.com
Store Phone: +19522060352
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Central Time)
We do our best to reply to your e-mail within 1–2 business days.