Shipping policy

Last Updated: October 5, 2026

Simuya ships every order within the United States free of charge. This policy explains how orders are processed, shipped and tracked, and what happens if a delivery runs into a problem.

Shipping Locations

Simuya currently ships to addresses within the United States only. International shipping is not available at this time.

Shipping Costs

Standard shipping is free on all orders within the United States, with no minimum order value. No shipping charges are added at checkout.

Processing and Delivery Times

  • Order cutoff: 3:00 PM Central Time. Orders placed after the cutoff, or on weekends and US public holidays, begin processing the next business day.
  • Handling time: 1–2 business days, Monday to Friday.
  • Transit time: 6–8 business days, Monday to Friday.
  • Total estimated delivery time: 7–10 business days from the date the order is placed.

Delivery times are estimates. Weather and carrier volume can occasionally add a short delay.

Carriers

Orders ship with USPS, UPS or FedEx, depending on the size of the package and the delivery address.

Order Tracking

Once an order ships, a shipping confirmation email is sent with a tracking number. Shipments can be followed at any time on the Order Tracking Page or on the carrier's website.

Delayed, Missing or Lost Packages

If tracking shows no movement for 5 business days, or an order has not arrived within 10 business days of being placed, email info@simuya.com with the order number. Simuya opens a trace with the carrier within 1 business day. If the carrier confirms the package is lost, Simuya sends a replacement at no cost or issues a full refund to the original payment method, at the customer's choice.

If tracking shows a package as delivered but it cannot be found, check around the delivery address and with neighbors, and allow 48 hours, since carriers sometimes mark packages delivered early. If the package still has not turned up, contact Simuya within 7 days of the delivery date and a claim will be filed with the carrier.

Damaged in Transit

If an order arrives damaged, email info@simuya.com within 7 days of delivery with the order number and photos of the item and packaging. Simuya sends a replacement or issues a full refund at no cost. See the Return and Refund Policy for details.

Incorrect Addresses

Please check the shipping address carefully at checkout. Address changes can be made within 24 hours of placing an order, before it ships. Packages returned to Simuya because of an incorrect or incomplete address can be reshipped once the correct address is confirmed.

Changes to This Policy

Simuya may update this Shipping Policy from time to time. Changes appear on this page with a revised Last Updated date.

Contact Information

Store Address: 10308 4th Avenue South, Minneapolis, Minnesota 55420, United States
Store Email: info@simuya.com
Store Phone: +19522060352
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Central Time)
We do our best to reply to your e-mail within 1–2 business days.